QUBO device is an Alexa built in Smart Indoor Camera used for 24*7 surveillance, face recognition, motion detection, voice command control, Two way calling feature, Baby Cry Alert, etc.

● Android: Version 5.1 and above
● iOS: iOS 11 and Above

Qubo Smart Camera device can cover upto 8 meters in depth.

It can be noted on the device screen before commissioning. The MAC address is available in the app. To access the same:
● Go to the hamburger menu
● Click on my device
● Click on the Indoor Camera
● Locate option of device info
● You’ll get the MAC address of the device.

Also, QR Code sticker is present on the bottom of the Qubo Smart Indoor Camera.

No, you can not connect Hard drive to QUBO Camera

The Qubo Smart AI Camera device works only on 2.4 GHz WIFI.

You can commission the Qubo smart home gadget with a mobile hotspot but later you have to change the device internet connection to your home network, as internet is required for Qubo AI camera.
Make sure your connected smart device on Wifi is using a hotspot from another mobile. Device shall not be commissioned if you are using the same mobile through which you had given the hotspot.

Follow the below steps:
● Remove the Qubo Smart Indoor Camera from QUBO app from the device’s setting page.
● You’ll be redirected to the “add device” page.
● Follow the same commissioning steps to commission the device.

For Indoor Camera, in order to change the WIFI setting
● Go the Indoor Camera’s settings option in the device
● Select the WIFI on the device
● Set the password

For Home Security Camera
● Scroll down to “WiFI”
● Choose the WiFi to which you want your device to be connected.

Yes, you can add as many Qubo Smart Indoor Cameras

You can do so by sharing login credentials of QUBO app. In order to share the credentials, you need to commission the device by “Create New user” instead of Sign in with Google.

A pop up will appear whenever the limit of login is exceeded. From there you can remove access to existing users and add new ones

Yes, as simultaneous logins have the same rights.

As per Qubo subscription plan you can share your credential for simultaneous logins.

Also, QR Code sticker is present on the bottom of the Qubo Smart Indoor Camera.

All the simultaneous logins have the same rights.

Yes. Remove the device from the previous account and reset and recommission the device.

Please follow the instructions on the app for the commissioning of the device. In case the issue persists, please connect with Customer Service on 1800 572 5757

Follow the below steps:
● Go to the setting of the device.
● Remove it from the right top part of the setting screen.

Hard Reset Procedure 1:
● Make sure the camera is booted up
● Press Reset Pin for 10 seconds.
● Follow the instructions on the camera display screen

Hard Reset Procedure 2:
● Press and hold Reset Pin
● Power On camera
● Release Reset pin after 5 seconds
● Follow the instruction on the camera display screen

Yes, depending on the subscription plan you have, you can do the needful.

Please download the QUBO app from Play store/IOS. Follow the steps for login credentials and then move ahead.

Follow the below process:
● Go to the hamburger menu
● Go to my profile option
● Locate an option to change the password

Forget password option is available in the app. (You can also reset the password of Google plus)

The email ID used for the last login can be accessed. You would need to reset the password. If the Smart camera is commissioned, it needs to be decommissioned first. This will require details from the user for verification purposes.

The user needs to click on the profile pic and then manage. By selecting Delete Account from Profile screen, users can delete their Qubo account.

We capture only profile related details like Name, Email id, Contact number, etc. We don’t share this information with any third party and is used only for Qubo based notifications and messages.

Qubo smart security camera will be linked only to the Qubo application.

The range of distance of the Wi-Fi signal is determined by your router. We recommend keeping the security camera within 30 feet (10 meters max.) of your router. It should be within the 10 meters range without any wall or object. This distance can vary depending on obstacles such as concrete or stucco walls, metallic barriers, or other interference.

The device comes with Artificial Intelligence Technology. You can program it to send commands to associated device i.e. camera to start recording whenever there is a motion/person detection. The device has 2 different ways by which you can trigger recording -
● Person Detection
● Motion Detection (object/person)

There could be multiple issues that your Qubo Indoor Camera device must be facing. Below are some of them:
● Device is in offline state
● Low Internet connectivity
● Muted notification from mobile setting
● Didn’t set predefined parameters
● Notifications are Off in Phone settings

You can set the parameter according to your choice/requirement from App settings.
Below are the steps for the same
● Go to Camera Settings
● Motion Trigger Sensitivity
Here, the frequency of notifications can be controlled as below
● High – Gives notification for all kind of motions
● Low – Gives notifications for only large motions

By creating multiple Zones (where motion is to be monitored), TV, FAN and Tube Light motions can be avoided. Maximum of 5 zones can be created by the user. It detects pets & person’s motion; You can set the parameter according to your choice/requirement from App settings

Below could be one of the reasons:
● Check QUBO camera lens for dirt, dust, spider webs, etc. Clean the lens with a soft and clean cloth. Do not use harsh cleaners or aerosol cleaners that may harm the lens. ● Make sure the QUBO camera is not too far from the router. Also, check for downloading and uploading speeds are more than 2Mbps on mobile and camera respectively

Try below remedies to get better illumination with your Qubo Smart Indoor Camera
Check QUBO camera is directly facing at the source of light, such as the sun or a spot light. Move your security camera to a different location.

Try below remedies to get better illumination with your Qubo Smart Indoor Camera
Check QUBO camera is directly facing at the source of light, such as the sun or a spot light. Move your security camera to a different location

Qubo Smart Camera resolution is 3.2MP Camera with 1080p video recording
For Live Streaming
● High – 1080P
● Low – 360P
● Recorded content – 1080P

Qubo Smart Indoor Camera supports upto 128 GB of memory cards (Classes 4, 6 and 10)

QUBO Indoor Camera provides environment monitoring only by using associated sensors such as Smoke, and Gas sensors.

Yes (Trigger Alarm). It can be activated manually or through Alexa. You can even program it through routines provided in settings.

You can program it through modes available on Application. You have to apply routines as per the requirement. There are three modes available on the app:
● Home
● Away
● Night Modes

Whenever a motion is detected, using Edge AI on the camera feed, the camera will start recording and notify you on the QUBO mobile app with a notification.

Depending upon your location, you can pre-define the actions that you want the device to perform. This is managed through the modes. There are 3 modes:
• Home: If you are at home you might don’t want any routines.
• Away: In case you are on Vacation or business trip, then you might have some routines.
• Night: During night time you might want to set separate routines to secure your home or privacy

It saves the memory & does not record an empty room. This way, you can save your cloud and SD card storage. Also, you would get the relevant notifications.

a) You can monitor your house, family & pets via 24*7 live feeds to your connected device
b) You can trigger alarm remotely
c) Inbuilt Alexa to use your device by giving voice commands
d) You can use zone fencing for safety & security of your valuables & kids by creating virtual fence
e) Bluetooth connectivity to enjoy your favorite songs from your mobile play list
f) Two-way audio enables you to talk to your family members by pressing push to talk button
g) Obstruction Alert will notify if somebody blocks the view of camera
h) Baby cry detection keeps you alert of your baby’s activities.
i) With the help of Qubo Smart Sensors and Qubo Smart Plug, you can add more security and automation to your house.

You can purchase subscriptions either through your Mobile app or by visiting Qubo web site. This is applicable for registered users.
Process 1:
● Click on the menu in the mobile app
● Go to My Profile
● Manage Subscriptions
● Subscription Details
● Select the plan of your choice
● Buy Now.
You will be directed to Payment Gateway to complete your payment for the selected plan. On successful payment, your plan will be activated in a few minutes.
Process 2:
● Visit Qubo website ● Click on MyQubo ● Login using your email id and password ● Subscription Details ● Select the plan of your choice ● Buy Now.
You will be redirected to Payment Gateway to complete your payment for the selected plan. On successful payment, your plan will be activated in a few minutes.

You can cancel your subscription by calling our call center at 1800-572-5757 or writing an e mail  at helpdesk@quboworld.com

Your membership/subscription will be auto renewed each billing cycle after successful charging to your credit card.

Follow the below steps
● Go to play store
● Enter QUBO
● Install the application

It will be in greyscale in night mode & coloured in normal mode.

Make sure both camera and mobile are connected to the internet. In case the camera displays offline, check the internet connectivity on both camera and mobile.
Also make sure downloading and uploading speeds are above 2 Mbps on mobile and camera respectively.

This may happen if the mute button is kept pressed/On which stops the Alexa to hear the voice.

You can setup Alexa in the following two ways
While Using Camera:
●Go to Camera Settings
●Tap on Amazon Alexa
●Tap Setup
In case of Amazon Shopping app is installed and logged in, Alexa will be authorized automatically.
In case Amazon shopping app is not installed, it will ask for Amazon credentials mail id and password.

Smart Home Skill will be enabled automatically during alexa authorization.
In other way, user can login to Amazon Alexa app and Search for Skill “QUBO” and enable account link by providing Qubo account details

Being an Alexa Built-In device, it is capable of voice interaction (Alexa is voice controlled virtual assistant), music playback, making to-do lists, setting alarms, streaming podcasts, playing audiobooks, and providing weather, traffic, sports, and other real-time information, such as news. Alexa can also control several smart devices using itself as a home automation system.

Qubo Smart Indoor Camera supports upto 128 GB of memory cards (Classes 4, 6 and 10)

No, you can not connect Hard drive to QUBO Camera.

The Qubo smart AI camera stores your recordings in cloud storage & memory card.

No, you can buy an SD card and use it for recordings.

QUBO Home Security Camera is a smart camera which can be used for surveillance. Its AI features such as motion detection and person detection can be used for both Indoor and Outdoor areas. This device works with Alexa and can be used for two way calling too.

It’s below the device and the mac address is on app. Go to hamburger menu and Click on ‘My Device’>>Home Security Camera >> Device Info. By clicking on Device Info, you will get the mac address of the device

0 – 50 degree Celsius.

No, Qubo Smart Home SecurityCamera doesn’t have in-built battery.

Qubo Smart Camera only works with direct 220 AC power supply.

QUBO Smart Home Security camera is weather and water resistant and can be used outdoor or Indoor.

No, this device works only on 2.4 GHz Wi-Fi network.

The device can be commissioned using Mobile Hotspot but it performs best with a stable 2Mbps network. Hence, it’s advised to switch to a Wi-Fi network once it is commissioned.
Make sure you are using a hotspot from another mobile. Device shall not be commissioned If you are using the same mobile through which you had given the hotspot.

Check if Red Led is blinking/Steady on Home Security Camera. If its red LED led is steady, press the reset key for 10 seconds and wait for LED led blinking stage along with the Audio to set it to commissioning mode.

The range of distance of the Wi-Fi signal is determined by your router. We recommend keeping the Home Security camera within 30 feet (10 meters max.) of your router. It should be within the 10meters range without any wall or object. This distance can vary depending on obstacles such as concrete or stucco walls, metallic barriers, or other interference.

No, it is not possible to connect Qubo Smart Home Security Camera without Wi-Fi.

In case the internet is down it will store the recordings in local storage and as soon as device gets internet it will push data from local storage to Cloud subject to the subscription.

By sharing login credentials of QUBO app. We suggest to not do not to Sign-in with Google if you plan to share your login credentials, because Login over an Android phone using google ID may sync up all your phone contacts to another phone.

Yes, as simultaneous logins have the same rights.

As per Gold subscription plan you can share your credentials with upto 3 users for simultaneous logins

No, as simultaneous logins have the same rights.

Yes, but you must remove the device from the previous account first and then reset the device. After that you shall setup the device with another Qubo user account.

Please follow the instructions on the app for the commissioning of the device. In case of any issue persistence, please connect with our Customer Service @ 1800 572 5757.

a. Click on the Settings Icon on the top right corner of your Qubo app and select Remove. Refer to the screenshot below

Follow the below steps:
Hard reset
a. On the left side of the device you find a reset button.
b. press It for 10 Sec.
Please note, factory reset will make your device into its original system state by erasing all the previous information stored on the device in an attempt to restore the device to its original manufacturing settings.

Yes, you can commission multiple Home Security Cameras from a single account and App.

There can be multiple reasons that your camera becomes offline. Below are some conditions:
● Poor Wi-Fi Connectivity
● No Power/Electricity
● Loose Adapter Connection

There could be multiple issues. Below are some of them:
● Device is in offline mode may be because device is switched off or there is no internet connectivity.
● Poor Internet connectivity on mobile.
● Notifications are set to Mute in the android mobile setting.
● If the Qubo App notifications are disabled from android/iOS for specific device.
● If the Qubo App Notifications are disabled from Android/IOS Settings.

Qubo Home security camera records video clip only if it detects motion or person, so that you are not flooded with hours of video recorded data and can just browse through meaningful video clips. You can select if the camera shall do recording for either motion or Person detection. Motion detection also records person detection events.

No

This means Night vision is on. The camera automatically switches to Night Mode depending on the lighting conditions.

Make sure both camera and mobile are connected to the internet. In case the camera is offline, please check the internet connectivity on both camera and mobile. We recommend Internet speed should be at least 2mbps for proper downloading and uploading.

● Check QUBO Home Security camera lens for dirt, dust, spider webs, etc. Clean the lens with a soft and clean cloth. Do not use harsh cleaners or aerosol cleaners that may harm the lens.
● Make sure the QUBO camera is not too far from the router. Also, check for downloading and uploading speeds are more than 2Mbps on mobile and camera respectively.

Check if the QUBO camera is facing directly at a source of light, such as the sun or a spot light Move your security camera to a different location.

2MP Camera with 1080p for high resolution video recordings and 480p for lower resolution images.

The device is portable from size perspective, from usage perspective, it’s a stationery product because it needs power supply.

There is no defined range for 2-way talk. With a strong internet connection, 2-Way talk can work seamlessly.

Yes (Trigger Alarm). It can be manually activated or you can program it through routines provided in settings.

Whenever there will be any motion detected using Edge AI on the camera feed, the camera will start recording and notify you on the QUBO mobile app with a notification.

It will be in Grey Scale in night vision & colored in normal mode.

This can be done by changing the Camera settings. Follow the below process:
a: Go to Camera Settings
b: Find Motion Trigger Sensitivity (the frequency of notifications can be controlled.)
i. High – Gives notification for all kind of motions.
ii. Low – Gives notifications for only large motions.
We suggest to keep motion sensitivity low if location has high movement of people, pets or traffic etc.

It detects pets & person’s motionYou can create multiple Zones for which you would like to receive notifications. By doing so, you can avoid irrelevant motions like TV, Fan, Tubelight etc. A maximum of 5 zones can be set.

Yes, You can define up to 5 zones.

It saves the memory & do not record an empty room so that you only get the relevant Notifications.

● You can monitor your house, family & pets via 24*7 live feeds to your connected device.
● You can trigger alarm remotely.
● You can use zone fencing for safety & security of your valuables & kids by creating virtual fence.
● Two-way audio enables you to talk to your family members by pressing push to talk button.

No, currently Qubo Smart Home Security camera has two-way communication through Audio only. App user can see video on the other side though.

The video recording by the Qubo Smart Home Security Camera happens when there are intelligent triggers based on Person detection or Motion based detection. It does not perform 24x7 continuous recording. With smart AI based triggers you will only get Videos when there is actually some useful actions or motions in front of the camera.
Yes, you can save your videos on cloud. For more details on subscription plan logon to https://www.quboworld.com/subscription-plans

The device comes with a 1-year warranty. Please feel free to call us at Toll free no 1800-572-5757 for further assistance.

Go to play store -> enter QUBO > click on that and install the application

User can see the Video/recording through the Qubo Mobile app.

No, you can only access it through Mobile application of iOS or Android.

Android 8.1 and above & IOS 11 and above

● Home
● Away
● Night Mode

Currently, this device only works with Alexa.

Qubo Home Security Camera supports upto128 GB

No, you cannot connect Hard drive to QUBO Camera.

By default, recorded content is stored in 1080P (High) resolution. Usually ~2.5 hours of recording takes 1 GB.

If you have SD card then video recording stores in both Cloud storage & SD card in parallel. If there is no SD card, then recording gets uploaded in the cloud. Once recording is full, the system purges older data and rollover the recording.

No, you can buy SD card and use it for recordings.

It depends on your subscription plan. If you are on free subscription it will be removed within 24 hrs.

On Application there is an option for format SD card, please format your SD Card.

Yes, you can expand the memory for storage upto 128 GB SD card. Cloud storage is a service model in which data is maintained, managed, backed up remotely and made available to users over a network.
You can retrieve your past Videos as per the data storage you have.

Yes, Qubo Smart Home Security Camera Records Video. The capacity of the recording will depend on local storage (SD card capability) or cloud storage.

Qubo Smart Home Security camera provides the option to store live recording either on expandable memory up to 128 GB SD card or on cloud.

Avoid keeping the device near wet surface/area like sink or Vase Please keep the device on flat, non-slippery surface (physical damage)Use only dry cotton cloth to clean it. Do not wipe it with anything aggressive or harsh chemicals
Do not expose it to steam or extreme heat or cold (0-50 degree Celsius). Do not keep it near any heat resource such as heater or stove Use accessories recommended by QUBO only These products & services are not meant to be explored by anyone under the age of 18.