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LIMITED WARRANTY STATEMENT
Thank you for selecting the Qubo device.
NOTE : This is a simplified and concatenated version of the standard warranty terms and conditions. For the complete warranty terms and conditions, please download the complete warranty document of the individual device.
During this warranty period, if any defect arises in the Device, HERO Electronix will, at its sole discretion, either
  • repair the device free of cost with either new or refurbished parts, or
  • replace the Device with a new or refurbished Device that is equivalent to the Device to be replaced
Important
Please retain your receipt as proof of purchase.
Video Door Bell ( All Models)
Item Warranty Period Scope of Warranty Warranty Support Document
Main Unit 1 year Labour and parts Purchase order copy
Adaptor 6 Months Labour and parts Purchase order copy
AC Chime 6 Months Labour and parts Purchase order copy
Battery Chime 6 Months Labour and parts Purchase order copy
Smart Bullet Camera
Item Warranty Period Scope of Warranty Warranty Support Document
Main Unit 1 year Labour and parts Purchase order copy
Adaptor 6 Months Labour and parts Purchase order copy
Outdoor Smart Camera ( All Models)
Item Warranty Period Scope of Warranty Warranty Support Document
Main Unit 1 year Labour and parts Purchase order copy
Adaptor 6 Months Labour and parts Purchase order copy
USB Cable 6 Months Labour and parts Purchase order copy
Smart Camera 360 ( All Models)
Item Warranty Period Scope of Warranty Warranty Support Document
Main Unit 1 year Labour and parts Purchase order copy
Adaptor 6 Months Labour and parts Purchase order copy
USB Cable 6 Months Labour and parts Purchase order copy
Baby Cam
Item Warranty Period Scope of Warranty Warranty Support Document
Main Unit 1 year Labour and parts Purchase order copy
Adaptor 6 Months Labour and parts Purchase order copy
USB Cable 6 Months Labour and parts Purchase order copy
Smart Camera Kit
Item Warranty Period Scope of Warranty Warranty Support Document
Main Unit 1 year Labour and parts Purchase order copy
Adaptor 6 Months Labour and parts Purchase order copy
USB Cable 6 Months Labour and parts Purchase order copy
Smart Lock
Item Warranty Period Scope of Warranty Warranty Support Document
Ultra Lock 2 year Labour and parts Purchase order copy
Rim Lock Ultra 1.5 year Labour and parts Purchase order copy
All other Models 1 year Labour and parts Purchase order copy
WiFi Lock Gateway 1 year Labour and parts Purchase order copy
Smart Lighting & Control
Item Warranty Period Scope of Warranty Warranty Support Document
Smart Plugs 10A/ 16A 1 year Labour and parts Purchase order copy
Smart Bulbs 9W/ 12W 1 year Labour and parts Purchase order copy
Dash Cam Pro, Dash Cam Pro X & Dash Cam Pro GPS
Item Warranty Period Scope of Warranty Warranty Support Document
Main Unit 1 year Labour and parts Purchase order copy
USB Cable 6 Months Labour and parts Purchase order copy
Car Cigarette Lighter Socket Charger 6 Months Labour and parts Purchase order copy
Hard wiring Kit (If Applicable) 6 Months Labour and parts Purchase order copy
RTC battery 6 Months Labour and parts Purchase order copy
Dash Cam 4K (All Models)
Item Warranty Period Scope of Warranty Warranty Support Document
Front Camera 1 year Labour and parts Purchase order copy
Rear Camera 1 Year Labour and parts Purchase order copy
Car Cigarette Lighter Socket Charger 6 Months Labour and parts Purchase order copy
Hard wiring Kit (If Applicable) 6 Months Labour and parts Purchase order copy
USB Cable ( All Variants) 6 Months Labour and parts Purchase order copy
GPS Trackers Car and Bike
Item Warranty Period Scope of Warranty Warranty Support Document
Device 1 year or first cycle of bundled subscription which ever ends later. Labour and parts Purchase order copy
Tyre Pressure Inflator and Tyre Pressure Inflator Pro
Item Warranty Period Scope of Warranty Warranty Support Document
Main Unit 1 year Labour and parts Purchase order copy
Hose Pipe 3 Months Labour and parts Purchase order copy
Car Cigarette Lighter Socket Adapter 3 Months Labour and parts Purchase order copy
USB Cable ( All Models) 3 Months Labour and parts Purchase order copy
Car Air Purifier
Item Warranty Period Scope of Warranty Warranty Support Document
Main Device 1 year Labour and parts Purchase order copy
Filter No warranty Labour and parts Purchase order copy
USB Cable 3 Months Labour and parts Purchase order copy
Smart Accessories
Item Warranty Period Scope of Warranty Warranty Support Document
Wireless Chargers ( All Models) 1 year Labour and parts Purchase order copy
Wireless Power Bank (All Models) 1 year Labour and parts Purchase order copy
C- Type Cable 3 Months Labour and parts Purchase order copy
Handheld Gimbal
Item Warranty Period Scope of Warranty Warranty Support Document
Main Device 1 year Labour and parts Purchase order copy
Non Removable battery 6 Months Labour and parts Purchase order copy
C- Type Cable 3 Months Labour and parts Purchase order copy
Audio Sunglass
Item Warranty Period Scope of Warranty Warranty Support Document
Main Device 6 Months Labour and parts Purchase order copy
C- Type Cable 3 Months Labour and parts Purchase order copy
Soap Dispenser
Item Warranty Period Scope of Warranty Warranty Support Document
Main Device No Warranty No Warranty No Warranty
DOA/ DAP 7 Days Labour and parts Purchase order copy
This limited warranty does not cover the following (Collectively Ineligible Products)
  • If the warranty seal on the Device is broken.
  • Devices that have been subjected to: (a) modifications, alterations, tampering or improper maintenance and repair (b) handling, storage, installation, testing or use not in accordance with any User guide, Placement guidelines, other instructions provided by HERO Electronix (c) abuse or misuse of the product. (d) breakdown, fluctuations, or interruptions in electrical power or the telecommunication network; or (e) Acts of God, including but not limited to lighting, flood, tornado, earthquake or hurricane.
  • errors and damages caused by: (a) liquid ingress, or spilled food, or physical abuse, or normal wear and tear, (b) use of or being connected to any accessory which was not supplied or authorised by HERO Electronix.
  • Plastic components like front or back covers plus rubber components.
  • Physical or cosmetic damages.