QUBO WARRANTY POLICY

(Issued by Hero Electronix Private Limited)

1. General Terms

• Warranty is applicable from the date of purchase as per valid invoice.
• This warranty is valid only for products purchased in India through authorized sales channels (Qubo website, Amazon, Flipkart, Zepto, Swiggy, Blinkit, FirstCry, Bigbasket, Myntra and authorized offline retailers).
• Warranty applies only to the original purchaser and is non-transferable.

2. Limited Warranty

Hero Electronix Private Limited (“Hero Electronix” / “Qubo”) warrants that Qubo products shall be free from defects in materials and workmanship under normal use during the applicable warranty period.

If a defect arises and a valid claim is received within the warranty period, Qubo will, at its sole discretion:

• Repair the defective product using new/refurbished spare parts only.

3. Warranty Exclusions

Warranty does not cover:

• Tampered, broken, or missing warranty seals.
• Damage caused by misuse, accident, fire, water/liquid ingress, lightning, or natural disasters.
• Unauthorized modifications, repairs, or software tampering.
• Any kind of wear & tear, cosmetic damage (scratches, dents, discoloration).
• Consumables (filters, hoses, batteries unless specified, plastic parts).
• Data loss, software/application issues unrelated to hardware defects.
• Purchases from unauthorized or unverified resellers.
• Warranty will be null and void if the product is installed by any individual or service provider not assigned or authorized by Qubo.

5. Dead on Arrival (DOA) Policy

• E-commerce / Q-commerce Platforms: Raise replacement within platform’s return period.
• Qubo Website: DOA claims must be raised within 7 days from delivery with invoice, packaging, and all accessories intact.

6. Out of Warranty (OOW) Policy

• Products outside warranty or excluded under Section 3 will be serviced on a chargeable basis.

Charges:

• Visit Charges: INR 650 per visit (valid for 15 days).
• Spare Parts: Chargeable as per prevailing rates. Replaced spares carry a 3-month warranty.

7. Support Channels

• WhatsApp Support: 8766205724
• Email: helpdesk@quboworld.com

8. Limitations of Liability

Liability is limited to invoice value of the product.

Qubo is not liable for:

• Data loss, profit loss, or business disruption.
• Indirect or consequential damages.
• Customer inconvenience during downtime.

For more information, refer to https://www.quboworld.com/privacy-policy

9. Governing Law

• Governed by the laws of India.
• Jurisdiction: Courts at New Delhi.

10. Authorized Service Network for Qubo Smart Security Cameras – Delhi NCR