support-smart-dashcam-3k-nseries-starvis2

What is Dashcam Pro 3K used for?

Dashcam Pro 3K is a video camera designed for mounting on the dashboard or windshield of a vehicle. Its primary purpose is to continuously record the road view, traffic, and other surroundings through the windshield.

Why is Dashcam Pro 3K useful?

Dashcam Pro 3K is invaluable in various scenarios, providing video evidence in the following situations:

Car Accidents
Insurance Claims
Incorrect Challans
Journey Vlogging

How to set up Dashcam Pro 3K?

Connect the device to the power adaptor and insert the SD card.
Turn on the car ignition, ensuring the device is powered on.
Download the Qubo App, follow on-screen instructions, and connect the device with the app.
Clean the windshield, attach the device ensuring an unobstructed view, and conceal wiring using the provided tools.

How to connect Dashcam Pro 3K with the App?

Launch the Qubo Pro App, follow on-screen instructions for installation, and connect to the Dashcam Pro 3K's Wi-Fi hotspot. If connection issues arise, use the default password '12345678' from your Wi-Fi settings.

How does Dashcam Pro 3K record?

Dashcam Pro 3K requires a Micro SD Card for continuous recording. It automatically records, generating events based on activity, accessible through the Events Log and Trips tab in the app. Recordings can be downloaded, with a clip length of 1 minute each.

Does Dashcam Pro 3K record continuously?

Yes, Dashcam Pro 3K records continuously using a FIFO (First in First Out) policy, where older recordings are automatically replaced by new ones.

Does Dashcam Pro 3K need constant Internet connection?

No, constant Internet connection is not necessary. Internet is required during installation, syncing settings, and device removal.

Is it mandatory to install Dashcam Pro 3K in the car only?

While not mandatory, it is recommended to install Dashcam Pro 3K in the car due to power requirements. If providing a power source away from the car, it should be more than 12 V.

What type of USB Cable does Dashcam Pro 3K support?

Dashcam Pro 3K supports a Type C USB Cable.

How much is the warranty of Dashcam Pro 3K?

Dashcam Pro 3K comes with a one-year warranty.

What is the operating temperature recommended for Dashcam Pro 3K?

The recommended operating temperature for Dashcam Pro 3K is -5°C to 65°C.

Is Dashcam Pro 3K waterproof/weather-resistant?

No, Dashcam Pro 3K is not waterproof or weather-resistant.

How to conceal the wiring in the car?

Use the Pry tool to tuck in the cable behind the vehicle's heading, behind the weather seal of the door, and route the car power cable from inside the Glove Box.

What if Dashcam Pro 3K does not connect with the App?

Check if the device is powered on. If issues persist, reboot the device and try again.

Can I view events and recordings while I am out of my car?

No, the app displays events and recordings only when connected to Dashcam Pro 3K through the Wi-Fi hotspot. Once the connection is lost, only downloaded clips can be accessed.

Can I view real-time videos and recordings remotely?

No, real-time videos can only be accessed when connected to Dashcam Pro 3K with the Wi-Fi hotspot created by the device.

How long is the warranty for the Mini USB Cable?

The Mini USB Cable comes with a six-month warranty.

Is Dashcam Pro 3K active while in parking?

Dashcam Pro 3K remains active for 5-10 seconds post the car ignition is off. For continuous recording in parking, a separate Hardwiring Kit is required.

Can I share access for my Dashcam Pro 3K with other members?

Yes, by sharing login credentials of the Qubo Pro app. Other members with simultaneous logins have the same rights, including the ability to remove or delete the device.

What is the use of Time-lapse Video, and how can I view it?

Time-lapse video summarizes the entire day's recording into a single video. It can be accessed by tapping on the Timelapse icon below the player, selecting a specific date, and generating the video if sufficient recordings are available.

Is an SD Card mandatory for Dashcam Pro 3K?

Yes, Dashcam Pro 3K requires an SD Card for storing recordings. While live feed is possible without an SD Card, events won't be generated.

How much SD Card size does Dashcam Pro 3K support?

Dashcam Pro 3K supports SD Cards up to 1TB in size.

How will it record new videos once my SD Card gets full?

Dashcam Pro 3K follows a FIFO (First in First Out) policy, automatically replacing older recordings with new ones as the SD Card fills up.

Will critical videos get overwritten if my SD Card gets full?

No, critical recordings, also known as Emergency recordings, do not get overwritten under the FIFO policy. A set number of Emergency recordings can be configured under the "Emergency Limit" option in settings.

What if my SD card is not working or not supported?

On the application, there is an option to format the SD card. Formatting the SD card through the app can resolve compatibility issues.

How can I view important videos later when I am out of the car?

Download the desired clip when in the car and connected to the device. Downloaded clips are stored in the local storage of the app and can be accessed anytime.

Can I use my device with another Qubo account?

Yes, but you must remove the device from the previous account first and then reset the device. After that, you can set up the device with another Qubo user account.

What if I am not able to register a purchased Dashcam Pro 3K with my login account?

Follow the instructions on the app for the commissioning of the device. If issues persist, contact Customer Service at +91 87662 05724.

How can I reboot/restart the device?

If the device is connected with the app, there is an option for "Device Restart" under Settings. If not connected, a Reboot Key is available on Dashcam Pro 3K that can be pressed with a pin to reboot.

Will Dashcam Pro 3K always record all audios, even from inside the car?

Under Settings, there is an option called "Audio Track Recording" that allows users to switch audio recording on or off.

Can I switch off the alert beeps and sound from the device?

Yes, under Settings, there is an option called "Audio Alerts" that allows users to switch alert sounds on or off.

What happens if I lose my phone?

If you lose your phone, you can manage your account from any other compatible mobile device. You can also easily move your account from one phone to another and remove Dashcam Pro 3K from the app if you suspect your phone may be compromised.

How can I view my recordings for a specific date?

Use the calendar provided on the screen to select the date for which you want to view recordings.

How can I download and delete recorded files?

To download a recorded file, select the event and click on the download arrow icon. To delete, click on the delete icon.

How can I share access for my Dashcam Pro 3K to other members?

By sharing login credentials of the Qubo Pro app.

Can the other member remove or delete my device?

Yes, as simultaneous logins have the same rights.

What if I am not able to register a purchased Dashcam Pro 3K with my login account (after logged in)?

Follow the instructions on the app for the commissioning of the device. In case of persistent issues, contact Customer Service at .

How can I view some important videos later when I am out of the Car?

Download the clip when in the car and connected with the device. Once downloaded, the clip will be stored in your local storage and can be accessed anytime from the app.

Can I use my device with another QUBO Account?

Yes, but you must remove the device from the previous account first and then reset the device. After that, you shall set up the device with another Qubo user account.

What if I am not able to register a purchased Dashcam Pro 3K with my login account (after logged in)?

Please follow the instructions on the app for the commissioning of the device. In case of any issue persistence, please connect with our Customer Service @ .

Still can't find your question?

We are more than happy to assist you with any concerns you might have. Please feel free to contact us at (working hours: 9.30 AM to 6.30 PM, all Days, excluding public holidays).

Smart Dashcam Pro 3K + Rear Cam STARVIS 2 N Series

Dashboard Explainer

General Queries