LIMITED WARRANTY STATEMENT
Thank you for selecting the Qubo device.
NOTE : This is a simplified and concatenated version of the standard warranty terms and conditions. For the complete warranty terms and conditions, please download the complete warranty document of the individual device.
During this warranty period, if any defect arises in the Device, HERO Electronix will, at its sole discretion, either
- repair the device free of cost with either new or refurbished parts, or
- replace the Device with a new or refurbished Device that is equivalent to the Device to be replaced
Important
Please retain your receipt as proof of purchase.
Video Door Bell ( All Models)
| Item | Warranty Period | Scope of Warranty | Warranty Support Document |
|---|---|---|---|
| Main Unit | 1 year | Labour and parts | Purchase order copy |
| Tab | 1 year | Labour and parts | Purchase order copy |
| Adaptor | 6 Months | Labour and parts | Purchase order copy |
| AC Chime | 6 Months | Labour and parts | Purchase order copy |
| Battery Chime | 6 Months | Labour and parts | Purchase order copy |
Smart Bullet Camera
| Item | Warranty Period | Scope of Warranty | Warranty Support Document |
|---|---|---|---|
| Main Unit | 1 year | Labour and parts | Purchase order copy |
| Adaptor | 6 Months | Labour and parts | Purchase order copy |
Outdoor Smart Camera ( All Models)
| Item | Warranty Period | Scope of Warranty | Warranty Support Document |
|---|---|---|---|
| Main Unit | 1 year | Labour and parts | Purchase order copy |
| Adaptor | 6 Months | Labour and parts | Purchase order copy |
| USB Cable | 6 Months | Labour and parts | Purchase order copy |
Smart Camera 360 ( All Models)
| Item | Warranty Period | Scope of Warranty | Warranty Support Document |
|---|---|---|---|
| Main Unit | 1 year | Labour and parts | Purchase order copy |
| Adaptor | 6 Months | Labour and parts | Purchase order copy |
| USB Cable | 6 Months | Labour and parts | Purchase order copy |
Baby Cam
| Item | Warranty Period | Scope of Warranty | Warranty Support Document |
|---|---|---|---|
| Main Unit | 1 year | Labour and parts | Purchase order copy |
| Adaptor | 6 Months | Labour and parts | Purchase order copy |
| USB Cable | 6 Months | Labour and parts | Purchase order copy |
Smart Camera Kit
| Item | Warranty Period | Scope of Warranty | Warranty Support Document |
|---|---|---|---|
| Main Unit | 1 year | Labour and parts | Purchase order copy |
| Adaptor | 6 Months | Labour and parts | Purchase order copy |
| USB Cable | 6 Months | Labour and parts | Purchase order copy |
Smart Lock
| Item | Warranty Period | Scope of Warranty | Warranty Support Document | Update |
|---|---|---|---|---|
| Smart Door Lock Ultra | 2 year | Labour and parts | Purchase order copy | 3 Year Warranty: For Consumer purchases post 10th Feb' 2025 |
| Smart Door Lock Nova | 2 year | Labour and parts | Purchase order copy | 3 Year Warranty: For Consumer purchases post 10th Feb' 2025 |
| Smart Door Lock Select | 2 year | Labour and parts | Purchase order copy | |
| Smart Door Lock Aura | 2 year | Labour and parts | Purchase order copy | |
| Smart Door Lock Elite | 1 year | Labour and parts | Purchase order copy | |
| Smart Door Lock Alpha | 3 year | Labour and parts | Purchase order copy | |
| Smart Door Lock Prima | 2 year | Labour and parts | Purchase order copy | |
| Smart Door Lock Essential | 1 year | Labour and parts | Purchase order copy | 2 Year Warranty: For Consumers purchasing Door Lock Essential 2025 Edition or further |
| Smart Door Lock Rim Lock Ultra | 18 Months | Labour and parts | Purchase order copy | |
| Smart Door Lock Rim Lock Black | 1 year | Labour and parts | Purchase order copy | |
| WiFi Lock Gateway | 1 year | Labour and parts | Purchase order copy | |
| Adaptor | 6 Months | Labour and parts | Purchase order copy | |
| USB Cable | 6 Months | Labour and parts | Purchase order copy |
Smart Lighting & Control
| Item | Warranty Period | Scope of Warranty | Warranty Support Document |
|---|---|---|---|
| Smart Plugs 10A/ 16A | 1 year | Labour and parts | Purchase order copy |
| Smart Bulbs 9W/ 12W | 1 year | Labour and parts | Purchase order copy |
Dash Cam Pro, Dash Cam Pro X & Dash Cam Pro GPS
| Item | Warranty Period | Scope of Warranty | Warranty Support Document |
|---|---|---|---|
| Main Unit | 1 year | Labour and parts | Purchase order copy |
| USB Cable | 6 Months | Labour and parts | Purchase order copy |
| Car Cigarette Lighter Socket Charger | 6 Months | Labour and parts | Purchase order copy |
| Hard wiring Kit (If Applicable) | 6 Months | Labour and parts | Purchase order copy |
| RTC battery | 6 Months | Labour and parts | Purchase order copy |
Dash Cam 4K & 3K (All Models)
| Item | Warranty Period | Scope of Warranty | Warranty Support Document |
|---|---|---|---|
| Front Camera | 1 year | Labour and parts | Purchase order copy |
| Rear Camera | 1 Year | Labour and parts | Purchase order copy |
| Car Cigarette Lighter Socket Charger | 6 Months | Labour and parts | Purchase order copy |
| Hard wiring Kit (If Applicable) | 6 Months | Labour and parts | Purchase order copy |
| USB Cable ( All Variants) | 6 Months | Labour and parts | Purchase order copy |
GPS Trackers Car and Bike
| Item | Warranty Period | Scope of Warranty | Warranty Support Document |
|---|---|---|---|
| Device | 1 year or first cycle of bundled subscription which ever ends later. | Labour and parts | Purchase order copy |
Tyre Pressure Inflator and Tyre Pressure Inflator Pro
| Item | Warranty Period | Scope of Warranty | Warranty Support Document |
|---|---|---|---|
| Main Unit | 6 Month | Labour and parts | Purchase order copy |
| Hose Pipe | 3 Months | Labour and parts | Purchase order copy |
| Car Cigarette Lighter Socket Adapter | 3 Months | Labour and parts | Purchase order copy |
| USB Cable ( All Models) | 3 Months | Labour and parts | Purchase order copy |
Car Air Purifier
| Item | Warranty Period | Scope of Warranty | Warranty Support Document |
|---|---|---|---|
| Main Device | 1 year | Labour and parts | Purchase order copy |
| Filter | No warranty | Labour and parts | Purchase order copy |
| USB Cable | 3 Months | Labour and parts | Purchase order copy |
Smart Accessories
| Item | Warranty Period | Scope of Warranty | Warranty Support Document |
|---|---|---|---|
| Wireless Chargers ( All Models) | 1 year | Labour and parts | Purchase order copy |
| Wireless Power Bank (All Models) | 1 year | Labour and parts | Purchase order copy |
| C- Type Cable | 3 Months | Labour and parts | Purchase order copy |
Handheld Gimbal
| Item | Warranty Period | Scope of Warranty | Warranty Support Document |
|---|---|---|---|
| Main Device | 1 year | Labour and parts | Purchase order copy |
| Non Removable battery | 6 Months | Labour and parts | Purchase order copy |
| C- Type Cable | 3 Months | Labour and parts | Purchase order copy |
Audio Sunglass
| Item | Warranty Period | Scope of Warranty | Warranty Support Document |
|---|---|---|---|
| Main Device | 6 Months | Labour and parts | Purchase order copy |
| C- Type Cable | 3 Months | Labour and parts | Purchase order copy |
Soap Dispenser
| Item | Warranty Period | Scope of Warranty | Warranty Support Document |
|---|---|---|---|
| Main Device | 3 Months | Labour and parts | Purchase order copy |
Home Air Purifier
| Item | Warranty Period | Scope of Warranty | Warranty Support Document |
|---|---|---|---|
| Main Device | 1 year | Labour and parts | Purchase order copy |
| Filters | No warranty | Consumable Item | No warranty |
This limited warranty does not cover the following (Collectively Ineligible Products)
- If the warranty seal on the Device is broken.
- Devices that have been subjected to: (a) modifications, alterations, tampering or improper maintenance and repair (b) handling, storage, installation, testing or use not in accordance with any User guide, Placement guidelines, other instructions provided by HERO Electronix (c) abuse or misuse of the product. (d) breakdown, fluctuations, or interruptions in electrical power or the telecommunication network; or (e) Acts of God, including but not limited to lighting, flood, tornado, earthquake or hurricane.
- errors and damages caused by: (a) liquid ingress, or spilled food, or physical abuse, or normal wear and tear, (b) use of or being connected to any accessory which was not supplied or authorised by HERO Electronix.
- Plastic components like front or back covers plus rubber components.
- Physical or cosmetic damages.