Go to hamburger menu and Click on ‘My Devices’>>Camera >> Device. By clicking on Device, you will get the serial number of the device

No, Qubo Smart Cam 360 doesn’t have in-built battery.

Qubo Smart Camera only works with direct 220 AC power supply.

You can view past recordings by using a calendar provided on screen then select the date for the recordings you are looking for.

Yes, you can check Wi-Fi Signal Strength from your Qubo App. Select camera settings >> Wi-Fi Settings, you will see the signal strength. Device works best once the signal strength is excellent.

The timeline scrubber is a timer with a line that indicates a point in time in the scene. You can drag the time scrubber along the timeline to jump to a specific time in the scene/video. Color Code represent the video saved. i.e Green Color represent that Videos are saved in SD Card, Blue color represent that videos are saved on Cloud and White represent that no recordings has been done for that particular time.

You can just click on search option on the right side of App screen. There you can select the event which you are looking for than follow instructions.

Once you select the event click on Downward arrow Icon so that download can be done. For deletion you just need to click on Delete Icon.

No, this device works only on 2.4 GHz Wi-Fi network, it doesn’t work on 5 Ghz.

The device can be commissioned using Mobile Hotspot but it performs best with a stable 2Mbps network. Hence, it’s advised to switch to a Wi-Fi network once it is commissioned.

Make sure you are using a hotspot from another mobile. Device shall not be commissioned If you are using the same mobile through which you had given the hotspot.

• Go to app settings and scroll down to “Wi-Fi Settings”.
• Press and release the Reset button twice, and each press shall be held for 2 seconds long.
• Once the Red LED starts blinking on the device, now choose the Wi-Fi network to which you want your device to be connected.
• Scan the QR code, after that and wait for around 10 seconds for completion.

In case the internet is down it will store the recordings in SD Card and as soon as device gets internet it will push data from SD Card to Cloud subject to the subscription.

By sharing login credentials of QUBO app. We suggest to not do not to Sign-in with Google/IOS if you plan to share your login credentials, because Login over an Android phone using google ID may sync up all your phone contacts to another phone.

Yes, as simultaneous logins have the same rights.

As per Gold subscription plan you can share your credentials with up to 3 users for simultaneous logins.

No, as simultaneous logins have the same rights.

Yes, but you must remove the device from the previous account first and then reset the device. After that you shall setup the device with another Qubo user account.

Please follow the instructions on the app for the commissioning of the device. In case of any issue persistence, please connect with our Customer Service @ 1800 572 5757.

Click on the Settings Icon on the top right corner of your Qubo app and select Remove. Refer to the screenshot below

Follow the below procedure: Hard reset

• On the left side of the device you find a reset button,
• Press it for 10 Sec.

Yes, you can commission multiple Outdoor Home Security Cameras from a single account and App.

There can be multiple reasons that your camera becomes offline. Below are some conditions:

• Poor Wi-Fi Connectivity
• No Power/Electricity
• Loose Adapter Connection

There could be multiple issues. Below are some of them:

• Device is in offline mode may be because device is switched off or there is no internet connectivity
• Poor Internet connectivity on mobile
• Notifications are set to Mute in the android mobile setting
• If the Qubo App notifications are disabled from android/iOS for specific device.
• If the Qubo App Notifications are disabled from Android/IOS Settings.

QUBO Smart Cam 360 records video clip only if it detects motion or person, so that you are not flooded with hours of video recorded data and can just browse through meaningful video clips. You can select if the camera shall do recording for either motion or Person detection. Motion detection also records person detection events. To Use this Feature , you should have a working SD card inserted in it.

No

To get the notification on your mobile. You need to switch on Face Mask Detection alert from camera setting. If you want camera to play Audio you can opt for message to be played.

Get a quick recap of visitors who came to your house in your absence with a time lapse video which summarizes the whole day of recording in a single video. You can play time-lapse video from you event window as represented below.

Note: Time-lapse Video shall only be generated once camera captures 200 images in 24 hrs.

This means Night vision is on. The camera automatically switches to Night Mode depending on the lighting conditions

Make sure both camera and mobile are connected to the internet. In case the camera is offline, please check the internet connectivity on both camera and mobile. We recommend Internet speed should be at least 2Mbps for proper downloading and uploading.

• Check QUBO Smart Cam 360 lens for dirt, dust, spider webs, etc. Clean the lens with a soft and clean cloth. Do not use harsh cleaners or aerosol cleaners that may harm the lens.
• Make sure the QUBO camera is not too far from the router. Also, check for downloading and uploading speeds are more than 2Mbps on mobile and camera respectively

Check if the QUBO camera is facing directly at a source of light, such as the sun or a spot light Move your security camera to a different location

2MP Camera with 1080p for high resolution video recordings and 480p for lower resolution images

The device is portable from size perspective, from usage perspective, it’s a stationery product because it needs power supply.

By Default, the video recording by the Qubo Smart Smart Cam 360 happens when there are intelligent triggers based on Person detection, Face mask detection or Motion based detection. It does not perform 24x7 continuous recording, as with smart AI based triggers; you will only get Videos when there are actually some useful actions in front of the camera. However, you can change the settings from your Qubo app for continuous recordings and you can record continuously. To use this feature, you should have working SD card inserted in it.

There is no defined range for 2-way talk. With a strong internet connection, 2-Way talk can work seamlessly.

Yes (Trigger Alarm). It can be manually activated or you can program it through routines provided in settings.

Whenever there will be any motion detected using Edge AI on the camera feed, the camera will start recording and notify you on the QUBO mobile app with a notification.

It will be in Grey Scale in night vision & colored in normal mode

This can be done by changing the Camera settings. Follow the below process:

• Go to Camera Settings
• Find Motion Trigger Sensitivity (the frequency of notifications can be controlled.)
  • High – Gives notification for all kind of motions
  • Low – Gives notifications for only large motions

Yes, you can define specific zone for car parking. You can create maximum 2 Car Parking Zones.

It saves the memory & do not record an empty room so that you only get the relevant Notifications.

It gives you a notification on your mobile along with Prompt to the person who is in front of camera and not wearing mask

• You can monitor your house, family & pets via 24*7 live feeds to your connected device
• You can trigger alarm remotely
• You can use zone fencing for safety & security of your car
• Two-way audio enables you to talk to your family members by pressing push to talk button

No, currently Qubo Smart Cam 360 has two-way communication through Audio only. App user can see video on the other side though.

Yes, you can save your videos on cloud. For more details on subscription plan logon to https://www.quboworld.com/subscription-plans

The device comes with a 1-year warranty. Please feel free to call us at Toll free no 1800-572-5757 for further assistance.

Go to play store/App Store -> enter QUBO > click on that and install the application

User can see the Video/recording through the Qubo Mobile app.

No, you can only access it through Mobile application of iOS or Android & Tablet

Android 8.1 and above & IOS 11 and above

You can program it through modes available on Application. You have to apply routines as per the requirement. There are three modes available on the app:

Currently, this device only works with Alexa.

QUBO Smart Cam 360 supports upto128 GB

No, you cannot connect Hard drive to QUBO Camera

By default, recorded content is stored in 480P (High) resolution. Usually ~8 hours of recording takes 1GB.

If you have SD card, then video recording stores in both Cloud storage & SD card in parallel. If there is no SD card, then recording gets uploaded in the cloud. Once recording is full, the system purges older data and rollover the recording.

No, you can buy SD card and use it for recordings.

It depends on your subscription plan. If you are on free subscription, once this is full, its start purging the old content and store the new content

On Application there is an option for format SD card, please format your SD Card.

Yes, you can expand the memory for storage up to 128 GB SD card. Cloud storage is a service model in which data is maintained, managed, backed up remotely and made available to users over a network.

You can retrieve your past Videos as per the data storage you have.

Yes, Qubo Smart Cam 360 Records Video. The capacity of the recording will depend on local storage (SD card capability) or cloud storage.

Qubo Smart Cam 360 provides the option to store live recording either on expandable memory up to 128 GB SD card or on cloud.

• Avoid keeping the device near wet surface/area like sink or Vase
• Please keep the device on flat, non-slippery surface (physical damage)
• Use only dry cotton cloth to clean it. Do not wipe it with anything aggressive or harsh chemicals
• Do not expose it to steam or extreme heat or cold (0-50 degree Celsius). Do not keep it near any heat resource such as heater or stove
• Use accessories recommended by QUBO only
• These products & services are not meant to be explored by anyone under the age of 18.